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Privacy Policy

Effective Date: 4 May 2026

Website: lgsubscribeonline.com.my

This Privacy Policy explains how LG Subscribe Brand Store (Puncak Alam) ("we", "us", "our") collects, uses, shares, and protects your personal data when you visit our website or contact us via forms, WhatsApp, phone, or email.

We handle personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).

1Who We Are & Contact Details

Business NameLG Subscribe Brand Store (Puncak Alam)
OperatorLOW GUO DONG (Authorised LG Sales Agent, LGM122999)
WhatsApp018-2250669
Phone011-2623 1908
Emailkelvin@lgsubscribeonline.com.my
AddressLOT G-13, LOTUS PUNCAK ALAM
NO 1 JALAN NIAGA BESTARI 9, PUNCAK BESTARI
42300 BANDAR PUNCAK ALAM, SELANGOR, MALAYSIA

If you have any privacy-related requests, you may contact us using the details above.

2Personal Data We Collect

A. Information You Provide

  • Name
  • Phone number
  • Email address
  • Any information you submit via forms, WhatsApp, or email

B. Automatically Collected Data

  • IP address
  • Browser type and device information
  • Pages visited and interaction data

C. Cookies & Tracking Data

  • Cookies
  • Tracking pixels (e.g., Google tracking tools)

3How We Use Your Data

We use your personal data to:

  • Respond to enquiries and provide customer support
  • Assist with LG Subscribe™ enquiries and follow-ups
  • Improve website performance and user experience
  • Run marketing campaigns and measure performance
  • Perform remarketing and audience targeting

4Google Advertising & Tracking

We use services provided by Google, including:

  • Google Ads
  • Google Analytics
  • Google Tag Manager

These tools may use cookies to:

  • Show relevant ads
  • Measure ad performance
  • Track conversions

Third-party vendors, including Google, may display our ads across the internet.

5Cookies Policy

Cookies are small files stored on your device.

We use cookies to:

  • Understand user behaviour
  • Improve website experience
  • Deliver personalised advertisements

You can disable cookies through your browser settings. However, some parts of the site may not function properly if cookies are disabled.

6Data Sharing

We do not sell your personal data.

We may share your data with:

  • Advertising platforms (e.g., Google)
  • Service providers (hosting, analytics, tracking tools)
  • LG Malaysia (only when necessary for registration or enquiry follow-up)

All sharing is limited to what is reasonably required.

7Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfil the purpose it was collected for
  • Comply with legal or regulatory requirements

8Your Rights (Under PDPA)

Under the PDPA, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Withdraw consent for processing

To exercise your rights, please contact us.

9Data Security

We take reasonable steps to protect your personal data, including:

  • Secure communication channels
  • Access control where applicable

However, no system is completely secure.

10Third-Party Links

Our site may contain links to third-party platforms (including LG Malaysia systems). We are not responsible for their privacy practices.

Please review their policies separately.

11Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

12Contact Us

If you have any questions about this Privacy Policy:

Contact PersonKelvin
WhatsApp018-2250669
Phone011-2623 1908
Emailkelvin@lgsubscribeonline.com.my