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Terms & Conditions

Last Updated: 4 May 2026

Welcome to lgsubscribeonline.com.my ("Site"). These Terms & Conditions ("Terms") govern your access to and use of this Site, including any enquiries, messages, or requests submitted via forms, WhatsApp, phone, or email.

By using this Site, you agree to these Terms. If you do not agree, please do not use this Site.

1About Us (Site Operator & Contact)

Brand NameLG Subscribe Brand Store (Puncak Alam)
OperatorLOW GUO DONG (Authorised LG Sales Agent, ID: LGM122999)
Store AddressLOT G-13, LOTUS PUNCAK ALAM
NO 1 JALAN NIAGA BESTARI 9, PUNCAK BESTARI
42300 BANDAR PUNCAK ALAM, SELANGOR, MALAYSIA

2What This Site Provides

This Site provides:

  • Information about LG home appliances and LG Subscribe™ services
  • Assistance with enquiries and follow-ups via WhatsApp, phone, or email
  • Guidance on subscription steps upon request

Important

If you choose to proceed with LG Subscribe™, all official processes such as registration, verification, billing, and approval are handled through LG Malaysia's official systems and are subject to their terms and conditions.

3No Guarantee of Approval

We may assist and guide you throughout the process. However:

  • We do not guarantee application approval
  • We do not control LG Malaysia's verification process
  • We do not control stock availability, appointment timing, or service scheduling

All timelines provided are estimates only.

4Pricing, Product Information & Availability

All information on this Site (including pricing, product details, promotions, rebates, or gifts) may change at any time without notice.

Final confirmation is subject to:

  • LG Malaysia's official system
  • Product availability
  • Service coverage area
  • Verification and approval outcome

If there is any difference, LG Malaysia's official confirmation will always prevail.

5Promotions, Rebates & Special Offers

(A) LG Malaysia Promotions

  • All official LG promotions are subject to LG Malaysia's terms, campaign rules, stock availability, and approval.

(B) Additional Rebates (If Offered by Us)

  • Any extra rebates (e.g., Touch 'n Go eWallet cashback) are provided independently by us, not LG Malaysia
  • Require successful registration and verification
  • Are non-transferable unless agreed otherwise
  • May require proof (e.g., approved application details)

We reserve the right to reject or withdraw rebates if misuse or incorrect information is detected.

6Customer Responsibilities

By using our service, you agree:

  • All information provided is accurate and truthful
  • You will use your own identity for registration
  • You will follow LG Malaysia's official verification steps
  • You are responsible for reviewing all official confirmations before submission

7Payment & Security Reminder

This Site does not process payments directly.

For your safety:

  • Do NOT share sensitive details (OTP, CVV, passwords) via WhatsApp, email, or forms
  • Only complete payments through official LG Malaysia systems

8Third-Party Platforms

This Site may link to third-party platforms (including LG Malaysia systems).

We are not responsible for:

  • Their content
  • Their availability
  • Their privacy practices

Use of those platforms is subject to their own terms.

9Intellectual Property

All content on this Site belongs to the Site operator unless stated otherwise.

You may not copy, reproduce, modify, or distribute any content without written permission.

10Acceptable Use

You agree not to:

  • Use the Site for illegal purposes
  • Submit false information
  • Impersonate others
  • Disrupt or hack the Site

We may restrict access if misuse is detected.

11Disclaimer

This Site provides general information and assistance only.

We do NOT guarantee:

  • Approval
  • Delivery timing
  • Installation date
  • Warranty outcomes

To the maximum extent permitted by law, we are not liable for any indirect losses arising from changes in information, verification outcomes, delays, or service limitations.

12Privacy

Your use of this Site is subject to our Privacy Policy and complies with the Malaysian Personal Data Protection Act (PDPA).

13Changes to Terms

We may update these Terms at any time. Continued use of the Site means you accept the updated Terms.

14Governing Law

These Terms are governed by the laws of Malaysia.

Any disputes will first be resolved through discussion. If unresolved, they may be referred to Malaysian courts.

15Contact

For any questions:

WhatsApp018-2250669
StoreLOT G-13, LOTUS PUNCAK ALAM
42300 BANDAR PUNCAK ALAM, SELANGOR

Brand Disclaimer

This website is operated by an authorised sales agent of LG Electronics Malaysia (LOW GUO DONG, LGM122999). All LG trademarks, logos, and brand names are the property of LG Electronics Inc. This is not the official LG Electronics website.